FAQ’s

NO, the decision is up to you where you repair your vehicle. There is an anti-steering law in California that makes it illegal for insurance companies to tell you to take it to a shop of their choice.

No, you do not. Your insurance company will usually recommend a preferred direct repair facility for you to get an estimate to repair your vehicle. The shop will provide you that estimate in writing.

This is very common. We will contact the insurance company directly and obtain authorization to pay for all supplemental damages. We will also contact you and let you know as additional damage could lead to additional costs and time required before your vehicle will be ready.

A direct repair facility is a body shop, such as Accurate Auto Body, that works directly with your insurance company as a preferred shop. We have earned the right and distinction to be in preferred shop programs by meeting certain requirements dictated by your insurance company. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. Using a preferred shop streamlines the entire repair process. It is quick and easy, if you are referred to Accurate Auto Body as your insurance providers preferred shop, we actually write the estimate, orders the parts, and repair your vehicle without having to wait for an insurance adjuster to come to our shop, so there are no unnecessary delays. We get you and your vehicle back on the road as quickly as possible with one-stop convenience.

AAA
Allstate
Esurance
Farmers

We work with all insurance companies and are the direct repair facility for the following:
AAA
Allstate
Esurance
Farmers
And Many More!!

No, we are open Monday-Friday 7:30am to 5:00pm.

We are open five days a week. Monday-Friday 7:30am to 5:00pm.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, please contact your insurance adjuster for more information.

If your deductible is not waived, it will be your responsibility to pay Accurate Auto Body when you pick up your vehicle. If you aren't sure about your deductible, you can call your Estimator and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

We accept cash, Visa and Mastercard credit cards. We will also allow you to endorse your insurance check over to us.

The cost of towing, when necessary as the result of an accident, is usually covered as part of the loss. The body shop will include this expense in the estimate that is submitted to the insurance company.

We do not offer rental cars, so if you need a rental car, you will need to work with your insurance company to make the necessary arrangements. All major rental car companies work with your insurance provider and offer free pickup at our location. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.

Yes. We hold an I-CAR Gold Class Certification, are ASE Certified, factory trained for Honda and Acura, and are members of the Assured Performance Network.

No. We have the expertise to fix many damaged frames. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can be replaced.

A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle.

Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your appointment. This allows us to get to work on your car immediately once it arrives. Frequently, additional damage is found once the car is dismantled which will require another order for parts.

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Accurate Auto Body has made a significant investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the refinish process.

Provided that your vehicle is an original factory color that is not faded or discolored. The following is a brief description of how paint matching works:

Your vehicle carries a paint code printed on a label on your vehicle. This code is broken down into a formula given to automotive paint manufacturers. We use the formula to mix the color from our PPG refinishing program. This works fine if your vehicle is precisely the color specified by the paint code. However, in actual production there are often slight variations in color. If your vehicle is not the exact shade specified by the factory, the first step is “tinting” the color. This is done by varying the amount of the toners used to make up the original formula. Sometimes, a perfect match can’t be achieved by tinting alone. In these cases, “blending” may be required. This is a process where portions of the vehicle adjacent to the repaired area are gradually misted with the tinted paint so that any minor color variance is unnoticeable. This can make the difference between a very good color match and an invisible repair.

Possibly. Just let your Estimator know what other work you would like done to see if it is something we can provide.

Your Estimator can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your Estimator for the specifics on your vehicle. For minor damage, such as replacing a bumper cover, a minimum of two days is required. This allows for proper curing time for any primers, fillers, and paint. Beyond that, it’s dependent upon the extent of damage, availability of parts, and approval of payment by the responsible party.

Yes. Accurate Auto Body provides a Limited Lifetime Warranty.

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Right away. It is best to avoid brush type car washes for the first 30 days until the clear coat reaches its maximum hardness. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.

It is recommended to wait at least 60 days before waxing. Although the clear coat reaches its maximum hardness in 30 days, there may still be some additional cure-out of solvents for another 30 days.

We strive to provide you with a vehicle that is to your 100% satisfaction. However, we realize that minor mistakes can happen or undetected problems can develop after the repair work is done. Either way, we want to get it fixed as soon as possible. Please call us immediately.

We use the most up-to-date knowledge and tools. Our repairs are qualified by manufacturer repair procedures to ensure your vehicle is being repaired using the most up-to-date repair techniques from vehicle manufacturers and industry leading researchers. Every one of our technicians is required to participate in continuing education training and certification, this includes on-going training administered by the industry leading organization, I-CAR. This ensures our ability to consistently provide safe, quality repairs to your vehicle.